О книге
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.
Характеристики
Издательство:
Cambridge
Год издания:
2002-01-01
ISBN:
9780521776899
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